Terms & Conditions

§ 1 Scope, Definitions

(1) Pickbox, operated by Lagerkarton Systembox GmbH, located at Dieselstr. 12, 48683 Ahaus, Germany (hereinafter referred to as “we” or “Pickbox”), operates an online store for goods on the website https://pickbox.eco. The following general terms and conditions apply to all services between us and our customers (hereinafter referred to as “customer” or “you”) in their current version at the time of the order, unless otherwise expressly agreed.

(2) For the purposes of these terms and conditions, a “consumer” is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their self-employed professional activity. An “entrepreneur” is a natural or legal person or a legally capable partnership that acts in the course of its commercial or self-employed professional activity, with a legally capable partnership being a partnership with the ability to acquire rights and incur liabilities.

§ 2 Conclusion of Contracts, Storage of Contract Text 

(1) The following provisions regarding the conclusion of contracts apply to orders placed through our online store at https://pickbox.eco.

(2) Our product representations on the internet are non-binding and not a binding offer to conclude a contract.

(3) When placing an order in our online store, the following rules apply: The customer submits a binding contract offer by successfully completing the ordering process provided on our online store. The order process consists of the following steps:

    • Selection of the desired goods,
    • Adding the products by clicking the respective button (e.g., “Add to Cart,” “Add to Shopping Bag,” or similar),
    • Review of the information in the shopping cart,
    • Accessing the order summary by clicking the corresponding button (e.g., “Proceed to Checkout,” “Proceed to Payment,” “Go to Order Summary,” or similar),
    • Entering/checking address and contact details, selecting the payment method, confirming the terms and conditions and withdrawal policy,
    • Confirmation of any negative quality agreement if the agreed quality of the goods differs from their usual quality and conditions of use,
    • Confirmation of the shortening of the statute of limitations when purchasing used items,
    • Completing the order by clicking the “Buy Now” button. This constitutes your binding order. The contract is concluded when you receive an order confirmation from us at the email address provided within three working days.

(4) In the event of the conclusion of the contract, the contract is concluded with Pickbox, c/o Lagerkarton Systembox GmbH, Dieselstr. 12, 48683 Ahaus, Germany, Germany.

(5) Before placing the order, the contract data can be printed or electronically saved using the print function of the browser. The processing of the order and the transmission of all information required in connection with the conclusion of the contract, in particular the order data, terms and conditions, and withdrawal policy, will be carried out by email after the order is placed, partially automated. We do not store the contract text after the contract has been concluded.

(6) Input errors can be corrected using the usual keyboard, mouse, and browser functions (e.g., the “Back” button of the browser). They can also be corrected by canceling the ordering process prematurely, closing the browser window, and repeating the process.

(7) The processing of the order and the transmission of all information required in connection with the conclusion of the contract are carried out by email, partially automated. Therefore, you must ensure that the email address provided by you is correct, that you can receive emails, and that they are not prevented by SPAM filters.

§ 3 Subject Matter of the Contract and Essential Characteristics of the Products

(1) The subject matter of the contract in our online store is:

    • The sale of goods. You can find the specific goods offered on our product pages.

(2) The essential characteristics of the goods are described in the product description. If the agreed quality of the goods differs from their usual quality and conditions of use, this will be expressly indicated in the product description (negative quality agreement). If the customer has given their express consent to the deviation in quality, this defines the subject matter of the contract.

§ 4 Prices, Shipping Costs, and Delivery

(1) The prices listed in the respective offers, as well as the shipping costs, are total prices and include all components of the price, including all applicable taxes.

(2) The respective purchase price is to be paid before the delivery of the product (advance payment), unless we expressly offer payment on invoice. The payment methods available to you are indicated under a correspondingly labeled button in the online store or in the respective offer. Unless otherwise stated for the individual payment methods, the payment claims are due for immediate payment.

(3) For purchases on invoice, the minimum order value is €500.00 for this payment method.

(4) In addition to the prices indicated, shipping costs may apply for the delivery of products if the respective item is not indicated as free of shipping charges. The shipping costs will be clearly communicated to you in the offers, if applicable, in the shopping cart system and in the order summary.

(5) All products offered are, unless otherwise clearly stated in the product description, ready for immediate shipment (delivery time: [Insert the value for default_delivery_time_text] after receipt of payment or after receipt of the order for purchases on invoice).

(6) The following delivery area restrictions apply: Deliveries are made to the following countries: Albania, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, United Kingdom (UK).

§ 5 Right of Retention, Retention of Title

(1) You can only exercise a right of retention to the extent that it is based on claims from the same contractual relationship.

(2) The goods remain our property until the full payment of the purchase price.

§ 6 Right of Withdrawal

As a consumer, you have a right of withdrawal. This is governed by our withdrawal policy.

§ 7 Liability

(1) Subject to the following exceptions, our liability for contractual breaches and tortious acts is limited to intent or gross negligence.

(2) We shall be liable without limitation in case of slight negligence in the event of injury to life, body, or health or violation of essential contractual obligations. If we are in default with the performance, if performance has become impossible, or if we have violated an essential contractual obligation, liability for resulting property and financial damages is limited to the typically foreseeable damage. An essential contractual obligation is one whose fulfillment is essential for the proper execution of the contract, on whose compliance you may regularly rely. This includes in particular our obligation to act and the fulfillment of the contractually owed service, as described in § 3.

§ 8 Language of the Contract

The contract language is available in English and German.

§ 9 Warranty/Customer Service

(1) Warranty claims are governed by the statutory provisions.

(2) In the case of the purchase of used items, the warranty period is 12 months.

(3) For business customers, the warranty period for delivered goods is 12 months.

(4) As a consumer, you are requested to check the item/digital goods or the provided service for completeness, obvious defects, and transport damage immediately upon receipt and to notify us and the carrier of any complaints as soon as possible upon fulfillment of the contract. Failure to do so will not affect your statutory warranty rights.

(5) Our customer service for questions, complaints, and objections is available to you from 9:00 am to 6:00 pm via telephone (+49 2561 4448622) or via email (info@pickbox.eco).

§ 10 Final Provisions/Dispute Resolution

(1) German law applies. For consumers, this choice of law only applies to the extent that it does not deprive you of the protection afforded by mandatory provisions of the law of the country of your habitual residence (favorability principle).

(2) The provisions of the United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply.

(3) If the customer is a merchant, a legal entity under public law, or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer and the provider is the registered office of the provider.

(4) The European Commission provides a platform for online dispute resolution (ODR) accessible at https://ec.europa.eu/consumers/odr. Consumers may use this platform to resolve their disputes. We are, in principle, willing to participate in extrajudicial dispute resolution proceedings.