Privacy Policy

Last updated: 18.10.2023

1. Introduction:

As a customer of Pickbox, you expect not only the highest quality from our products but also in the processing of your order. You can also rely on us to handle your data responsibly.

Of course, we take data protection very seriously and process your personal data strictly according to the provisions of the EU General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG). Personal data refers to information through which you can be identified or are identifiable. We only process your personal data when permitted by legal regulations or if you have previously given your consent.

We are Pickbox c/o Lagerkarton Systembox GmbH, Dieselstraße 12, 48683 Ahaus, Germany, and our service providers who process your data on our behalf for the purposes stated below (hereafter: Pickbox, we). Our service providers include, for example, printing companies, letter shops, call centers, address service providers, internet service providers, data centers, and payment service providers. Our service providers are prohibited from processing your data for any other purpose or for their own use.

You can also reach us via the above postal address or by email at info@pickbox.eco. It’s important to us that you can learn from the following information, at any time, which personal data is collected during your visit to our website and when using our services and offers, and how we use this data afterward.

Server log files

You can use our websites without submitting personal data.
Every time our website is accessed, user data is transferred to us or our web hosts/IT service providers by your internet browser and stored in server log files. This stored data includes for example the name of the site called up, date and time of the request, the IP address, amount of data transferred and the provider making the request. The processing is carried out on the basis of Article 6(1) f) GDPR due to our legitimate interests in ensuring the smooth operation of our website as well as improving our services.
Your data may be transferred to third countries outside the European Union for which an adequacy decision has been made by the EU Commission.

2. Contact Information:

If you have a question regarding data protection or data security, you can reach our point of contact for data matters via email at privacy@pickbox.eco or by mail at Pickbox c/o Lagerkarton Systembox GmbH, Dieselstraße 12, 48683 Ahaus, Germany.

3. Data Collection:

We collect the following personal data:

• • Names, addresses, email addresses, business details, payment details, phone numbers.
  • IP Addresses (to determine your location and redirect you to the appropriate language version of our website).
  • Any additional data required by Google Analytics to operate.
  • Data about your ordered items or bought items eg. type or article and trackingnumber
  • Information about your device – Device-ID, IP-Address, language settings, browser settings, time zone, operating system, platform, screen resolution and other similar data about your device, device settigns and usage.

The data is collected through account registration, order placement, contact forms, cookies, fairs we attend, and any other direct interactions with us.

The following points show where we collect the data:

• Inquries:

  If you make contact with us proactively via email, we shall collect your personal data (name, email address, message text) only to the extent provided by you. The purpose of the data processing is to handle and respond to your contact request.
  If the initial contact serves to implement pre-contractual measures (e.g. consultation in the case of purchase interest, order creation) or concerns an agreement already concluded between you and us, this data processing takes place on the basis of Article 6(1)(b) GDPR.
  If the initial contact occurs for other reasons, this data processing takes place on the basis of Article 6(1)(f) GDPR for the purposes of our overriding, legitimate interest in handling and responding to your request. In this case, on grounds relating to your particular situation, you have the right to object at any time to this processing of personal data concerning you and carried out on the basis of Article 6(1)(f) GDPR.
  We will only use your email address to process your request. Your data will subsequently be deleted in compliance with statutory retention periods, unless you have agreed to further processing and use.

• Registration for your online account:

  We process your required registration and address information, as well as any additional data you voluntarily provide during usage, for the setup and use of your online account and your orders (Art. 6 Abs. 1 b GDPR). We store your data until you deactivate your online account.

• Orders:
  • Customer Account:
    When you open a customer account, we will collect your personal data in the scope given there. The data processing is for the purpose of improving your shopping experience and simplifying order processing. The processing will be carried out on the basis of art. 6 (1) lit. a GDPR with your consent. You can withdraw your consent at any time by contacting us without affecting the legality of the processing carried out with your consent up to the withdrawal. Your customer account will then be deleted.
    
    
  • Collection, processing and transfer of personal data in orders:
    When you submit an order we only collect and use your personal data insofar as this is necessary for the fulfilment and handling of your order as well as processing of your queries. The provision of data is necessary for conclusion of a contract. Failure to provide it will prevent the conclusion of any contract. The processing will occur on the basis of Article 6(1) b) GDPR and is required for the fulfilment of a contract with you.

    Your data is transferred here for example to the shipping companies and dropshipping providers, payment service providers, service providers for handling the order and IT service providers that you have selected. We will comply strictly with legal requirements in every case. The scope of data transmission is restricted to a minimum.
    Your data may be transferred to third countries outside the European Union for which an adequacy decision has been made by the EU Commission.

• Collection and processing when using the contact form:
  When you use the contact form we will only collect your personal data (name, email address, message text) in the scope provided by you. The data processing is for the purpose of making contact.

  If the initial contact serves to implement pre-contractual measures (e.g. consultation in the case of purchase interest, order creation) or concerns an agreement already concluded between you and us, this data processing takes place on the basis of Article 6(1)(b) GDPR. If the initial contact occurs for other reasons, this data processing takes place on the basis of Article 6(1)(f) GDPR for the purposes of our overriding, legitimate interest in handling and responding to your request. In this case, on grounds relating to your particular situation, you have the right to object at any time to this processing of personal data concerning you and carried out on the basis of Article 6(1)(f) GDPR.
  We will only use your email address to process your request. Finally your data will be deleted, unless you have agreed to further processing and use.
  
  

• Collection and processing when images are sent by e-mail:
  You have the option to send us images via e-mail in connection with the order of a personalized product.
  With the transmission of your images, we may collect your personal data (image of an identifiable person) only to the extent provided by you. The purpose of data processing is to create personalized products. The sent image serves as a template for the product and is used for this purpose (e.g. T-shirt print). The processing is carried out on the basis of Art. 6 para. 1(b) GDPR and is required for the completion of a contract with you.
  Your data will not be transferred.
  We only use the image you send within the scope of service provision. Your data will then be deleted subject to legal retention periods, provided that you have not consented to further processing and use.
• WhatsApp Business:
  If you communicate with us via WhatsApp, we use the WhatsApp Business version of WhatsApp Ireland Limited for this (4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland; “WhatsApp”). If you have your residence outside the European Economic Area, this service is provided by WhatsApp Inc. (1601 Willow Road, Menlo Park, CA 94025, USA).

  The purpose of the data processing is to handle and respond to your contact request. For this purpose we collect and process your mobile phone number registered with WhatsApp and, if provided, your name and additional data to the extent provided by you. We use a mobile device for the service, the address book of which stores exclusively the data of users who have contacted us via WhatsApp. Disclosure of personal data to WhatsApp shall not take place unless you have already consented to this with respect to WhatsApp.
  Your data are transmitted by WhatsApp to servers of Meta Platforms Inc. in the USA.

  Your data may be transferred to third countries such as the USA. For the USA, there is an adequacy decision of the EU Commission, the Trans-Atlantic Data Privacy Framework (TADPF). Meta Platforms Inc. has certified itself in accordance with the TADPF and has thus undertaken to comply with European data protection principles. If the initial contact serves to implement pre-contractual measures (e.g. consultation in the case of purchase interest, order creation) or concerns an agreement already concluded between you and us, this data processing takes place on the basis of Article 6(1)(b) GDPR.
  If the initial contact occurs for other reasons, this data processing takes place on the basis of Article 6(1)(f) GDPR for the purposes of our overriding, legitimate interest in providing quick and easy communication as well as responding to your request. In this case, on grounds relating to your particular situation, you have the right to object at any time to this processing of personal data concerning you and carried out on the basis of Article 6(1)(f) GDPR.
  We will only use your personal data to process your request. Your data will subsequently be deleted in compliance with statutory retention periods, unless you have agreed to further processing and use.
  For more information on terms of service and privacy when using WhatsApp, please visit https://www.whatsapp.com/legal/#terms-of-service (https://www.whatsapp.com/legal/#terms-of-service) and https://www.whatsapp.com/legal/#privacy-policy (https://www.whatsapp.com/legal/#privacy-policy).

• Marketing:
  • Use of your personal data for the sending of postal advertising:
    We will use your personal data (name, address) that we have received in the process of the sale of goods or services to send you postal advertising, unless you have objected to this use. The provision of these data is necessary for conclusion of an agreement. Failure to provide it will prevent the conclusion of any agreement.
    The processing will be carried out on the basis of Article 6(1)(f) GDPR for the purposes of our legitimate interest in direct advertising. You can object to this use of your address information at any time by contacting us. You will find the contact details for exercising your right to object in our imprint.
  • E-Mail Newsletter:

    We use your email address outside of contractual processing exclusively to send you a newsletter for our own marketing purposes, if you have explicitly agreed to this. The processing will be carried out on the basis of art. 6 (1) lit. a GDPR with your consent. You can withdraw your consent at any time without affecting the legality of the processing carried out with your consent up to the withdrawal. You can unsubscribe from the newsletter at any time using the relevant link in the newsletter or by contacting us. Your email address will then be removed from the distributor.

  • Offers via telephone

    We also inform our business customers about our current offers in the areas of packaging and business equipment by phone (§ 7 Abs. 2 Nr. 2 UWG).

  • Use of your email address for mailing of direct marketing
    We use your email address, which we obtained in the course of selling a good or service, for the electronic transmission of marketing for our own goods or services which are similar to those you have already purchased from us, unless you have objected to this use. You must provide your email address in order to conclude a contract. Failure to provide it will prevent the conclusion of any contract. The processing will be carried out on the basis of art. 6 (1) lit. f GDPR due to our justified interest in direct marketing. You can object to this use of your email address at any time by contacting us. You will find the contact details for exercising your right to object in our imprint. You can also use the link provided in the marketing email. This will not involve any costs other than transmission costs at basic tariffs.
  • Use of Sendinblue / Brevo: 
    We use the service of Sendinblue GmbH (Köpenicker Straße 126, 10179 Berlin, Germany; “Sendinblue”) for newsletter distribution as part of order processing. We pass the information you provide during the newsletter registration process (e-mail address, first and last name, if applicable) on to Sendinblue. The data processing serves the purpose of sending the newsletter and its statistical evaluation. In order to evaluate newsletter campaigns, the distributed e-mail newsletters contain a 1×1 pixel graphic (tracking pixel) and/or a tracking link. This allows us to determine whether you have opened the newsletter and whether you have clicked on any integrated links. In this context, your personal data such as e.g. IP address, browser type and device and time of opening can be collected. User profiles under a pseudonym can be created from this data. The data collected will not be used to identify you personally. The data collected is only used for statistical evaluation to improve newsletter campaigns. Your personal data is transferred in accordance with Art. 6 para. 1 lit. f GDPR arising from our overriding legitimate interest of a targeted advertising-effective and user-friendly newsletter system. For reasons that arise from your particular situation, you have the right to object to this processing of your personal data at any time. You can find more information and the SendinBlue privacy policy at: https://de.sendinblue.com/legal/privacypolicy/ (https://de.sendinblue.com/legal/privacypolicy/).
    Use of MailPoet
    We use the service of Aut O’Mattic A8C Ireland Ltd (Grand Canal Dock, 25 Herbert Pl, Dublin, D02 AY86, Ireland; “MailPoet”) for the newsletter dispatch within the scope of an order processing.
    We pass on the information provided by you during the newsletter registration (e-mail address, first and last name, if applicable) to rapidmail. The data processing serves the purpose of sending the newsletter and its statistical evaluation.
    In order to evaluate newsletter campaigns, the newsletters sent contain a 1×1 pixel graphic (tracking pixel) or a tracking link. This enables us to determine whether you have opened the newsletter and whether you have clicked any integrated links. Within this context, we collect your personal data such as IP address, browser type and device as well as the time. A usage profile can be generated from this data under a pseudonym. The data collected will not be used to identify you personally. The collected data is only used for statistical analysis to improve newsletter campaigns.
    The processing of your personal data is based on Art. 6 para. 1 lit. f GDPR from our overriding legitimate interest in a targeted, effective advertising and user-friendly newsletter system. On grounds relating to your particular situation, you have the right to object at any time to this processing of personal data concerning you.
    You can find more information and MailPoet’s privacy policy at: https://automattic.com/privacy/ (https://automattic.com/privacy/).
    
  • Use of HubSpot
    We use the service of HubSpot Ireland Ltd. (Ground Floor, Two Dockland Central Guild Street, Dublin 1, Ireland; “HubSpot”) for the newsletter dispatch as part of an order processing. HubSpot is an affiliated company of HubSpot, Inc. (25 First Street, Cambridge, MA 02141 USA).
    We pass on the information you provide during newsletter registration (e-mail address, first and last name, if applicable) to HubSpot. The data processing serves the purpose of sending the newsletter and its statistical evaluation.
    In order to evaluate newsletter campaigns, the newsletters sent contain a 1×1 pixel graphic (tracking pixel) or a tracking link. This enables us to determine whether you have opened the newsletter and whether you have clicked any integrated links. Within this context, we collect your personal data such as IP address, browser type and device as well as the time. A usage profile can be generated from this data under a pseudonym. The data collected will not be used to identify you personally. The collected data is only used for statistical analysis to improve newsletter campaigns.
    Your data may be transmitted to HubSpot servers in the USA and stored there. For the USA, there is an adequacy decision of the EU Commission, the Trans-Atlantic Data Privacy Framework (TADPF). HubSpot has certified itself in accordance with the TADPF and has thus undertaken to comply with European data protection principles.
    The processing of your personal data is based on Art. 6 para. 1 lit. f GDPR from our overriding legitimate interest in a targeted, effective advertising and user-friendly newsletter system. On grounds relating to your particular situation, you have the right to object at any time to this processing of personal data concerning you.
    You can find more information and HubSpot’s privacy policy at: https://legal.hubspot.com/de/privacy-policy (https://legal.hubspot.com/de/privacy-policy).
  • Merchandise management:
    Use of an external merchandise management system
    We use a merchandise management system in the course of order processing for the purposes of contractual processing. For this purpose your personal data as collected in the course of the order will be sent to JTL-Software-GmbH, Rheinstr. 7, 41836 Hückelhoven, Germany

4. Data Sharing / Communication:

We share specific personal data with:

• • Brevo: For our newsletter marketing platform.
  • Hubspot: Our CRM system for managing customer details.
  • All-Inkl: Our hosting provider based in Germany.
  • Google Analytics: Analyzing this website and its visitors as well as for marketing and advertising purposes.
• Use of Google Analytics 4:

  We use the Google Analytics web analytics service provided by Google Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; “Google”) on our website.

  The data processing serves the purpose of analyzing this website and its visitors as well as for marketing and advertising purposes. To this end, Google will use the information obtained on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator.

  In this context, the following information may be collected, among others: IP address, date and time of page view, click path, information about the browser you are using and the device you are using (device), pages visited, referrer URL (website from which you accessed our website), location data, purchase activity. The IP address transmitted by your browser as part of Google Analytics is not merged with other data from Google.

  Google uses technologies such as cookies, web storage in the browser and tracking pixels that enable an analysis of your use of the website.
  The information generated by this about your use of this website is usually transferred to a Google server in the USA and stored there. For the USA, there is an adequacy decision of the EU Commission, the Trans-Atlantic Data Privacy Framework (TADPF). Google has certified itself in accordance with the TADPF and has thus undertaken to comply with European data protection principles.
  Both Google and US government agencies have access to your data. Your data may be linked by Google to other data, such as your search history, your personal accounts, your usage data from other devices, and any other data Google may have about you.

  When using Google Analytics 4, the IP address transmitted by your website is automatically collected and processed in anonymized form. The IP address is shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area.
  The use of cookies or similar technologies takes place with your consent on the basis of § 25 para. 1 p. 1 TTDSG in conjunction with. Art. 6 para. 1 lit. a DSGVO. The processing of your personal data is carried out with your consent on the basis of Art. 6 para. 1 lit. a DSGVO. You may revoke your consent at any time without affecting the lawfulness of the processing carried out on the basis of the consent until revocation.
  For more information on terms of use and data protection, please visit https://policies.google.com/technologies/partner-sites (https://policies.google.com/technologies/partner-sites) and https://policies.google.com/privacy?hl=de&gl=de (https://policies.google.com/privacy?hl=de&gl=de).

• Use of the HubSpot live chat system

  We use the live chat system of HubSpot, Inc. (25 First Street Cambridge, MA 02141, USA; “HubSpot” with a branch in Ireland HubSpot, 2nd Floor 30 North Wall Quay, Dublin 1, Ireland) on our website as part of an order processing.

  The data processing serves the purpose of direct and efficient communication between you and us as a provider. In order to operate the live chat system, cookies are also used to enable browser recognition. Among other things, the following information may be collected and processed: Date and time of the access, IP address and other information provided by you in the chat process. Your data may be transmitted to the USA. For the USA, there is an adequacy decision of the EU Commission, the Trans-Atlantic Data Privacy Framework (TADPF). HubSpot has certified itself in accordance with the TADPF and has thus undertaken to comply with European data protection principles.

5. Data Storage and Security:

Your data is stored:

• • On our in-house server connected with the JTL ERP software, installed on Windows SQL Servers. This server is protected by a firewall. Backups are stored inside password-protected folders.
  • On cloud servers provided by our host, All-Inkl, located in Frankfurt, Germany. Data stored here is protected by SSL and encrypted backups.

    We retain your data for as long as our business is operational. If you wish to have your data removed, you may contact us directly.

6. Rights of persons affected and storage duration:

Duration of storage
After contractual processing has been completed, the data is initially stored for the duration of the warranty period, then in accordance with the retention periods prescribed by law, especially tax and commercial law, and then deleted after the period has elapsed, unless you have agreed to further processing and use.

Rights of the affected person
If the legal requirements are fulfilled, you have the following rights according to art. 15 to 20 GDPR: Right to information, correction, deletion, restriction of processing, data portability. You also have a right of objection against processing based on art. 6 (1) GDPR, and to processing for the purposes of direct marketing, according to art. 21 (1) GDPR.

You have the right to:

• • Access your data.
  • Correct inaccuracies in your data.
  • Request deletion of your data.

Right to complain to the regulatory authority
You have the right to complain to the regulatory authority according to art. 77 GDPR if you believe that your data is not being processed legally.
You can lodge a complaint with, among others, the supervisory authority responsible for us, which you may reach at the following contact details:Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen Postfach 20 04 44 40102 Düsseldorf Tel.: +49 211 384240 Fax: +49 211 38424999 E-Mail: poststelle@ldi.nrw.de

Right to object
If the data processing outlined here is based on our legitimate interests in accordance with Article 6(1)f) GDPR, you have the right for reasons arising from your particular situation to object at any time to the processing of your data with future effect.
If the objection is successful, we will no longer process the personal data, unless we can demonstrate compelling legitimate grounds for the processing that outweigh your interests or rights and freedoms, or the processing is intended for the assertion, exercise or defence of legal claims.
If personal data is being processed for the purposes of direct advertising, you can object to this at any time by notifying us. If the objection is successful, we will no longer process the personal data for the purposes of direct advertising.

For any of the above, you can reach out to our customer support at info@pickbox.eco. Alternatively, inaccuracies can be corrected and accounts deleted through our WooCommerce dashboard.

7. Cookies and Tracking:

Our website uses cookies. Cookies are small text files which are saved in a user’s internet browser or by the user’s internet browser on their computer system. When a user calls up a website, a cookie may be saved on the user’s operating system. This cookie contains a characteristic character string which allows the browser to be clearly identified when the website is called up again.

Cookies will be stored on your computer. You therefore have full control over the use of cookies. By choosing corresponding technical settings in your internet browser, you can be notified before the setting of cookies and you can decide whether to accept this setting in each individual case as well as prevent the storage of cookies and transmission of the data they contain. Cookies which have already been saved may be deleted at any time. We would, however, like to point out that this may prevent you from making full use of all the functions of this website. Using the links below, you can find out how to manage cookies (or deactivate them, among other things) in major browsers: Chrome Browser: https://support.google.com/accounts/answer/61416?hl=en (https://support.google.com/accounts/answer/61416?hl=en) Microsoft Edge: https://support.microsoft.com/de-de/microsoft-edge/cookies-in-microsoft-edge-lB6schen-63947406-40ac-c3b8-57b9-2a946a29ae09 (https://support.microsoft.com/de-de/microsoft-edge/cookies-in-microsoft-edge-lB6schen-63947406-40ac-c3b8-57b9-2a946a29ae09) Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences) Safari: https://support.apple.com/de-de/guide/safari/manage-cookies-and-website-data-sfri11471/mac (https://support.apple.com/de-de/guide/safari/manage-cookies-and-website-data-sfri11471/mac)

• technically necessary cookies:

  Insofar as no other information is given in the data protection declaration below we use only these technically necessary cookies cookies to make our offering more user-friendly, effective and secure. Cookies also allow our systems to recognise your browser after a page change and to offer you services. Some functions of our website cannot be offered without the use of cookies. These services require the browser to be recognised again after a page change.

  The use of cookies or comparable technologies is carried out on the basis of Art. 25 para. 2 TTDSG. Processing is carried out on the basis of art. 6 (1) lit. f GDPR due to our largely justified interest in ensuring the optimal functionality of the website as well as a user-friendly and effective design of our range of services.
  You have the right to veto this processing of your personal data according to art. 6 (1) lit. f GDPR, for reasons relating to your personal situation.

• Use of Complianz GDPR Cookie Consent:
  We use the Complianz GDPR Cookie Consent plugin of Complianz B.V. (Atoomweg 6B, 9743 AK Groningen, The Netherlands; “Complianz”) on our website.
  
  The plug-in enables you to give your consent to data processing via the website, in particular to set cookies, as well as to make use of your right of revocation for consents already provided. The data processing serves the purpose of obtaining and documenting necessary consents to data processing and thus to comply with legal obligations. Cookies may be deployed for this purpose. In the process, the following information, among others, may be collected and transmitted to Complianz: uniquely assignable ID, consent status. This data will not be passed on to any other third parties.
  The data processing is carried out on the basis of Article 6 para. 1 lit. c GDPR to comply with a legal obligation.
  For more information about data protection at Complianz, please visit: https://complianz.io/legal/privacy-statement/?cmplz_region_redirect=true&region=eu (https://complianz.io/legal/privacy-statement/?cmplz_region_redirect=true&region=eu)

You may have options in your browser settings to manage, reject, or delete cookies.

9. Plug-ins

• Use of the Google Tag Manager:
  Our website uses the Google Tag Manager from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; “Google”). This application manages JavaScript tags and HTML tags which are used in particular to implement tracking and analysis tools. The data processing serves to facilitate the needs-based design and optimisation of our website. The Google Tag Manager itself neither stores cookies nor processes personal data. It does, however, enable the triggering of further tags which may collect and process personal data. You can find more detailed information on the terms and conditions of use and data protection at https://www.google.com/intl/de/tagmanager/use-policy.html (https://www.google.com/intl/de/tagmanager/use-policy.html)
• Use of GoogleMaps:
  Our website uses the function for embedding Google Maps by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland, “Google”)
  This feature visually represents geographical information and interactive maps. Google also collects, processes and uses data on visitors to the website when they call up pages with embedded Google maps.
  Your data may also be transmitted to the USA. For the USA, there is an adequacy decision of the EU Commission, the Trans-Atlantic Data Privacy Framework (TADPF). Google has certified itself in accordance with the TADPF and has thus undertaken to comply with European data protection principles.
  The use of cookies or comparable technologies is carried out with your consent on the basis of Art. 25 para. 1 p. 1 TTDSG in conjunction with Art. 6 para. 1 lit. a GDPR. The processing of your personal data is carried out with your consent on the basis of Art. 6 para. 1 lit. a GDPR. You can withdraw your consent at any time without affecting the legality of the processing carried out with your consent up to the withdrawal. Further information on the data collected and used by Google, your rights and privacy can be found in Google’s privacy policy at https://www.google.com/privacypolicy.html (https://www.google.com/privacypolicy.html). You also have the option of changing your settings in the data protection centre, allowing you to administer and protect the data processed by Google.
  

10. Updates to This Privacy Policy:

We may occasionally update this policy. Any changes will be notified to you through the email address you’ve provided us.